Shipping policy

Free Discreet Shipping — Every Order

We offer free shipping on all orders to Canada, the United States, and Australia. Every order ships in a plain, unmarked box with no product name, no brand name, and no indication of contents. Your privacy is guaranteed from checkout to your door.

Discreet Packaging Promise

Your HANURAH order will arrive in a plain, neutral box. Nothing on the outside will reveal what's inside — not the label, not the return address, not the billing descriptor on your bank statement. Nobody will ever know what you ordered.

Processing Time

Orders are processed within 1–2 business days, Monday to Friday, excluding public holidays. You will receive a confirmation email as soon as your order ships.

Delivery Time

Standard delivery takes 5–7 business days after your order ships depending on your location. Express options may be available at checkout. Delivery times are estimates and may vary due to carrier conditions.

Tracking Your Order

Once your order ships, we'll email you a tracking number so you can monitor your delivery every step of the way. If you haven't received tracking information within 3 business days of ordering, email us at info@hanurah.com.

Shipping Delays

While rare, delays can occur due to weather conditions, carrier disruptions, or high order volumes. If your order is delayed, we'll proactively contact you with an update. If your package has not arrived within 15 business days, contact us and we'll investigate immediately.

Wrong Address

Please double-check your shipping address carefully at checkout. We are unable to redirect packages once they have shipped. If an incorrect address was entered, contact us immediately at info@hanurah.com — if your order hasn't shipped yet, we may be able to update it.

Lost or Missing Orders

If your tracking shows delivered but you haven't received your order, contact us at info@hanurah.com within 7 days of the delivery date. We'll work with the carrier to resolve it and ensure you receive your order.

Customs & Import Duties

International orders may be subject to customs fees or import duties depending on your country's regulations. These fees are the responsibility of the customer and are not included in your order total. HANURAH is not responsible for delays caused by customs processing.